Exchange points for discounts
It’s that time of the year again, you know the time when we have our most insane discounts?! Yes, Black Friday.
Whether you have or haven’t shopped Black Friday with us, we want to make sure you’ve got this down to a tee. So, we’ve put together a little HOW TO navigate Black Friday to make sure you’re not lost in the dark.
We’ve covered how to get ready for the sale and answered all your most common questions so you can shop and checkout with ease. Read for more!
HOW TO GET READY FOR THE BIG DAY
Mark your calendars and set your alarms for Monday, 7 November at 12 PM EST / 6 PM CET / 5 PM GMT. Click the button below for all the other deets to get you set for the big day.
OK LET’S GET PREPPED.
MORE IMPORTANT THINGS YOU NEED TO KNOW
WHEN DOES THE SALE START?
Black Friday will kick off on Monday, 7 November at 12 PM EST / 6 PM CET / 5 PM GMT. And on Tuesday, 8 November at 4 AM AEDT if you’re in Australia.
HOW MUCH ARE ITEMS REDUCED?
We are offering UP TO 70% OFF on selected sportswear and nutrition items. Plus some extra spicy deals, but more on that below.
WHAT’S ON SALE?
Basically everything! You can expect some amazing deals on your favorite items. And as always, first come, first served!
WHAT ARE THE EXPECTED DISPATCHING TIMES?
Our warehouse crew will be working round-the-clock to make sure your orders are fulfilled and ready to be picked up by our shipping partners. We aim to keep to our normal dispatching times of 48 hours, but from the past years, we know that Black Friday processing can take up to 10 business days at peak times.
WILL THERE BE ANY DELAYS?
Your shipping time starts from the moment your package is picked up from our warehouse by the carrier. Delivery times during this busy time of year, as far as we know, are expected to be delayed with high demand from carriers. So please factor that in when you select your shipping option and also note that express shipping may not be available in your region.
CAN I USE GIFT CARDS, BEST POINTS OR DISCOUNT CODES?
You can most definitely use your Gift Card(s) as a payment method for your order(s). You can also use your Best Points to make purchases or any code that you may have received from Customer Care. However, all other Discount Codes will be disabled during the Sale Period except Student discounts.
Just remember that Gift Cards are not the same as Discount Codes, even though the field where you apply them is the same.
Also, you can combine and use as many Gift Cards as you have towards split payments for one order. But remember, you can only use one discount code or Best Points code per order.
WHAT OTHER PAYMENT METHODS CAN I USE?
All our other usual payment methods will be offered during the sale. Just be sure to have your details ready, so you can enter them as fast as possible.
EXPRESS CHECKING OUT WITH PAYPAL?
If you’ve got your payment details saved and plan on express checking out with PayPal, remember that whatever address is linked to your PayPal account is also the address that we will ship to. Make sure to update your address in your PayPal account (max. 20 characters per line), so you can guarantee your Women’s Best order will land at the right home.
HELP, MY BEST POINTS HAVE DISAPPEARED!
No stress, your Best Points are not lost. As soon as the Best Points have been redeemed, the issued coupon can be found under the “My Rewards” section of your Rewards Club. This code is valid for a period of 6 months. Please also keep in mind that you can only use one code at a time.
CAN I ADD ITEMS TO MY CART BEFORE THE SALE STARTS?
If you have some items you’ve got your eye on and have them waiting and ready in your cart before the Sale goes live, just know that these items won’t be saved and will disappear as soon as we unlock the Black Friday deals. We suggest you have a list written ready of all the items you have your eye on, so you can swiftly navigate the website and check them off one by one.
WHY ARE MY ITEMS RANDOMLY DISAPPEARING FROM MY CART?
If you happen to notice an item in your cart randomly disappears, that most likely means our automated out-of-stock feature has kicked in. We do this so that you don’t pay for any item in your cart that has gone out-of-stock before you have completed your payment. We know it’s not ideal that it’s out-of-stock, but we do this so you don’t end up getting charged for something that will never arrive with the rest of your goodies.
WILL ITEMS BE RESTOCKED DURING BLACK FRIDAY?
There will be no restocks during Black Friday, so keep in mind items will be available while stock lasts. Remember, first come, first served!
WHAT SHOULD I DO IF I MADE A MISTAKE WITH MY ORDER?
Unfortunately, once an order is placed, we are unable to make any changes to it. Since we have a 1:1 system with our warehouse. This basically means that if you change your mind about the color or size, once the order has gone through, it cannot be amended.
If you made a mistake with your address, it may be possible to contact the carrier to make arrangements for your order to be delivered to a pick-up station. For more information on this, check out specifics in our help center here.
RETURNS
Changed your mind? No problem, we accept returns. Just make sure that –
In general:
- you return your item in the original packaging
- submit your return within 30 days (45 days for Silver & 60 days for Gold Rewards Club Members) after receiving your package
- if there are issues with your items, please reach out to our Customer Care Team, so we can find a solution together
For sportswear:
- treat the sportswear with care when trying it on
- wear underwear when trying them on
- not remove any labels or tags
DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!
For nutrition & beauty supplements:
- ensure that all the seals are still intact
- the packaging of the product must be unopened and in its original condition
- all items from bundles/packs must be returned together, single items won’t be accepted
For more details on HOW TO RETURN AN ITEM check out our Returns Page here.
If your item arrived damaged please contact our Customer Care Team so they can look into the cause of this mishap.
WILL WE HONOR THE SALES PRICE IF YOU WANT TO RETURN & REORDER AN ITEM THAT DIDN’T FIT?
We, unfortunately, do not offer exchanges. We will only honor the price paid for the returned items in the form of a Gift Card or refund.
WHY IS MY TRACKING LINK NOT UPDATING?
This could be due to multiple reasons. For instance, it might be that your package was not scanned correctly by the carrier or that the carrier is behind on the pickup. We do recommend waiting at least 72 hours for the first update to be visible on your tracking link. If your tracking link does not show any updates after 4 business days, then feel free to contact our Customer Care Team or the carrier directly. We will then start an investigation and do our best to help solve any issues.
WHY IS MY PARCEL STUCK?
In most cases, if a package is stuck, the tracking link shows some sort of explanation as to why it is stuck. It could be stuck due to an issue at clearance or because of an operational delay, for instance, an incorrect shipping address. In most cases, the fastest way to get this resolved is by contacting the carrier directly. If they are unable to help you, you may also contact our Customer Care Team, so they can start an investigation with the carrier to help solve the issue.
Is your tracking not showing a reason as to why your package is stuck? In most cases, packages are only temporarily stuck and will be updated within about 4 business days. If it has been stuck for 4 business days in a row, you can contact the carrier or our Customer Care Team, so they can start an investigation with the carrier to help solve the issue.
WHAT IF I RUN INTO ISSUES & NEED HELP?
We got you! Know our team is always here to help, but if you have any questions about issues you may face during checking out, we ask you to take a peek at our lovely little help center on our website, as you’ll probably find the answers there. If you still need assistance, rest assured our team is working round-the-clock to get to your questions as fast as humanly possible, but we may be a little slower than usual. Did someone say Women’s Best Different Energy drink?! So keep in mind that we kindly ask for a little more time to reply.
Keep in mind, it’s best if you reach out to us only once, as inquiries are responded to in order of the received date. Meaning if you reach out to us again and again with no response, that’s because you move to the back of the queue with each new request. If you haven’t received a response from us, make sure to check your spam folder just in case our response ended up there.
WHAT ELSE SHOULD I KNOW?
We’ve got some extraordinary Deal of the Day specials lined up that we can’t let you fully in on just yet… The quick low-down – we will be running special prices on selected items at a never-before-seen discount. So, stay tuned for more info, because when we say it’s on, it’s ON!
A FEW LAST WORDS…
We hope this guide helps you get everything you want this Black Friday! If we didn’t answer your question, for sure check out our HELP CENTER, as we answer most other questions there.
Until then, get ready for our BIGGEST sale of the year!
