Exchange points for discounts
§ 1 Scope of Application; Contract Language
(1) These General Terms and Conditions (GTC) shall apply to all agreements signed between you and us, Women's Best GmbH, Römerstraße 18, 6065 Thaur, represented by the business managers David Kurzmann, Lukas Kurzmann & Thomas Mark regarding this online shop.
(2) The language available for any agreement shall be exclusively the German language. Translations of these Terms and Conditions into any other language shall only serve for the purpose of information. In case of any difference between the language versions, the German text shall have precedence.
§ 2 Applicable Law; Mandatory Consumer Protection Regulations
(1) The law of the Republic of Austria shall apply without the possibility of recourse to the UN Convention for the International Sale of Goods if
(a) you have your usual residence in Austria, or
(b) your usual residence is in a country that is not a member of the European Union.
(2) Austrian law shall also apply if you have your usual residence in a Member State of the European Union, with the mandatory rules and regulations of the country in which you have your usual residence remaining unaffected thereby.
§ 3 Preparation of the Agreement
(1) The display of goods and services in our online shop shall not constitute a legally binding offer but a request for the placement of an order (invitatio ad offerendum).
(2) By clicking the "Purchase" button in the last step of the order process, you make a binding offer for purchasing or reserving the goods and/or services indicated in the order summary. Immediately after you send the order, you will receive an order confirmation, which, however, shall not yet constitute an acceptance of your contract offer. An agreement between you and us shall only come about when we accept your order or reservation by separate email or when we release the merchandise for shipment. Please check the Spam folder of your email inbox on a regular basis.
§ 4 Technical Steps before Signing the Agreement and Correction of Input Errors
During the order process, you first of all place the requested items into the shopping cart. You may subsequently change the requested number of items at any time or remove selected items altogether. If you have placed merchandise into the cart, and after clicking the "Continue" button, you will arrive at a page in which you can enter your data and then select the shipment and payment options. Finally, a summary page will open up where you can double-check your information. You can correct input errors (e.g. concerning the type of payment, dates, or the requested number of items) by clicking on the respective "Change" button. If you wish to abort the order process, simply close your browser window. Otherwise, after clicking the confirmation button "Purchase", your declaration will be binding within the meaning of § 3 para. 2 of these GTC.
§ 5 Storage of the Contract Text
The contract clauses with information about the ordered goods and reserved services, including these General Terms and Conditions and our cancellation policy, will be sent to you by email upon the acceptance of the contract offer or the confirmation thereof. We do not store the contract clauses.
§ 6 Registration with Our Online Shop; Processing of your Personal Data
(1) You may place orders for our online shop merchandise as a guest or as a registered user. As a registered user, you do not have to input your personal data every time, but simply log into your customer account before or during the order process with your email address and the password that you freely chose during registration. The registration alone does not create any purchase obligation for the goods offered by us.
(2) You will find information about the processing of your data in our data privacy policy, which you can download from our online shop.
§ 7 Payment Terms
(1) The purchase price shall become due immediately with the order.
(2) You may make payment for the merchandise at your option by credit card or by a money transfer using any of our payment service providers, PayPal, AfterPay, Clearpay, Stripe, or Klarna.
§ 8 Retention of Title
The merchandise shall remain our property until full payment is received by us.
§ 9 Terms of Delivery; Customs Duties
(1) We ship the merchandise according to the agreements signed by you during the order process. The shipping costs are listed in the product description and shown by us separately on the invoice.
(2) We will try to release your order within 1–3 business days to the shipper and deliver the merchandise to you within the stipulated delivery time. However, in high season and during an ongoing sales campaign, longer processing and delivery times are possible.
(3) In case of shipment to a non-EU country, your order might incur additional taxes or costs (e.g., customs duties). These will not be paid or invoiced by us but must be settled by you directly with the competent customs or revenue office.
§ 10 Right of Withdrawal
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the goods.
To exercise your right of withdrawal, you must inform us — Women's Best, Römerstraße 18, 6065 Thaur, Austria, email: support@womensbest.com — of your decision to withdraw from this contract by means of an unequivocal statement, for example, a letter sent by post or an email. You may use the attached model withdrawal form, but this is not mandatory.
You may also exercise your right of withdrawal online at withdrawal. If you use this online function, we will send you an acknowledgement of receipt of your withdrawal without undue delay on a durable medium, for example by email, including information on the content of the withdrawal declaration as well as the date and time of receipt.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we will refund all payments received from you, including standard delivery costs. Any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us will not be refunded.
Your refund will be processed without undue delay and no later than 14 days after we are informed of your decision to withdraw from the contract. We will issue the refund using the same payment method used for the original transaction, unless otherwise agreed. You will not incur any fees as a result of the refund.
We may withhold the refund until we have received the returned goods or until you provide proof that the goods have been sent back, whichever occurs first.
You must return the goods to us without undue delay and no later than 14 days after notifying us of your withdrawal from the contract. The deadline is met if you send the goods back before the 14-day period has expired.
You will bear the direct cost of returning the goods.
You are only liable for any loss in value if the goods have been handled beyond what is necessary to check their nature, characteristics, and functioning.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
- To [Women's Best, Römerstraße 18, 6065 Thaur, Austria, support@womensbest.com]:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s), only if this form is notified on paper
- Date
(*) Delete as appropriate.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal expires for contracts involving the delivery of sealed goods that are unsuitable for return due to health protection or hygiene reasons if the seal has been removed after delivery.
§ 11 Return of goods
If you return the goods to us, we ask you to use the original packaging where possible.
For the return shipment, you may use our official returns platform. Alternatively, you may return the goods to us using a self-paid shipping label.
You can find further information about the return process in our Return Policies.
§ 12 Warranty for the Purchase of Merchandise
(1) If the goods purchased and delivered in our online store are defective, you are entitled to demand supplementary performance, withdraw from the contract or reduce the purchase price (so-called warranty rights) within the framework of the statutory provisions. You are entitled to these warranty rights if the defects to the goods already existed at the time of delivery to you. In the case of defects that become apparent within a period of one year after receipt of the goods, we shall assume that these defects already existed at the time of delivery to you. In the case of defects that become apparent after expiration of one year from receipt of the goods and before expiration of the limitation period (see paragraph 2), you are entitled to the warranty rights if you can establish to us that these defects already existed at the time of delivery to you.
(2) The limitations period for warranty claims for the supplied merchandise is two years from the receipt of the merchandise. Claims for defects that we fraudulently concealed fall under the statute of limitations within the statutory limitations period.
(3) You have rights due to defects also in the context of a quality or shelf-life warranty if we explicitly and specifically issued such a warranty for the sold merchandise.
§ 13 Disclaimer
(1) We are legally liable in case of premeditated malice and gross negligence. Furthermore, we are liable in case of a negligent breach of obligations whose fulfillment makes the proper performance of the agreement possible in the first place, the breach of which jeopardizes the execution of the contractual purpose, and on the fulfillment of which you, as a customer, can normally rely. In the latter case, we shall, however, be liable only for predictable contract-typical damages. The same shall apply to any breaches of duty on the part of our vicarious agents.
(2) The above disclaimers shall not apply in case of any injury to life, body, or health. Any liability under the product liability law shall not be affected hereby.
§ 14 Online Arbitration and Alternative Dispute Resolution; Severability Clause
(1) The European Commission offers a platform for online dispute resolution (OS): http://ec.europa.eu/consumers/odr/.
(2) We are not obligated or willing to participate in any dispute resolution proceedings under the German Consumer Dispute Resolution Act (VSBG - Verbraucherstreitbeilegungsgesetz).
(3) In the event that individual provisions of this agreement are invalid, such event shall not affect the remaining provisions of this agreement.
Status of the General Terms and Conditions: June 19, 2026
§ 15 Subscription Terms
(1) During the ordering process described in § 3, you have the option to purchase selected products as a subscription (hereinafter referred to as the "Subscription Agreement"). The subject of the Subscription Agreement is the recurring delivery of the products ordered under the subscription at the delivery interval selected by you. The Subscription Agreement is concluded for an indefinite period.
(2) The Subscription Agreement is concluded in accordance with § 3 when we accept your offer or dispatch the goods to you.
(3) Subscription deliveries begin on the date of the first delivery as confirmed in our order confirmation or shipping confirmation. After the first delivery, all subsequent deliveries will be made automatically at the delivery interval you selected. 3 days before each subscription shipment, you will receive an email containing the details of your subscription as well as a shipping notification ("Shipping Notification"). You will also receive a shipping confirmation email once your product has been dispatched. If the scheduled shipping date falls on a Sunday or public holiday, the shipment will be dispatched on the following business day. In all other respects, the delivery terms set out in § 9 shall apply.
(4) Deliveries will continue at your selected delivery interval until the subscription is terminated by you or by us in accordance with these provisions.
(5) If the product is temporarily unavailable on the scheduled delivery date through no fault of our own, we shall be entitled to suspend our obligation to deliver for the affected delivery period. We will inform you without undue delay by email of the unavailability and the expected period of delay. For the affected delivery period, you will simultaneously be released from your obligation to pay the purchase price, and your subscription will be paused automatically. You may cancel your subscription using the "Cancel Subscription" option; paragraph 8 shall apply accordingly. Any amounts already charged for the affected delivery period will be refunded promptly using the payment method you originally used. Instead of suspending the delivery, you may choose an alternative product and switch your subscription to another subscription product available in our shop. By selecting the "Change Subscription" option in the email, you will be redirected to our shop, where you can independently choose an alternative product. Alternatively, you may contact our Customer Support (support@womensbest.com), who can make the change on your behalf. An alternative product will only be delivered if you switch your subscription. If you switch your subscription, you will be charged the price of the selected alternative product. If the alternative product is less expensive, we will refund the difference between the amount already paid and the price of the alternative product. If the alternative product is more expensive, it will only be delivered after you have expressly agreed to the additional charge. Your statutory rights remain unaffected.
(6) For each subscription delivery, the price of the respective product (including VAT, where applicable) will be charged. Each subscription delivery will be charged separately using your selected payment method in accordance with § 7 on the day the Shipping Notification is sent. Any applicable shipping costs will be charged separately for each individual delivery.
(7) We are entitled to adjust the price of products supplied under the subscription at any time if the overall costs change. Relevant cost factors include, in particular, procurement and manufacturing costs (e.g., increased costs for raw materials or packaging) and logistics and shipping costs, as well as statutory charges (e.g., VAT). Price adjustments may include both price increases where overall costs have increased and price reductions where overall costs have decreased. Any price adjustment shall not exceed the extent of the corresponding cost change. We will notify you of any price adjustment by email at least four weeks before it takes effect. If you do not agree with the price adjustment, you may terminate the Subscription Agreement at any time with effect from the date on which the price adjustment becomes effective.
(8) You may terminate the Subscription Agreement at any time with effect for the future. To avoid the next scheduled delivery, we must receive your notice of termination no later than one day before the Shipping Notification is sent. You may cancel your subscription through your customer account or by email to Customer Support (support@womensbest.com). You will receive a confirmation by email. Refusing to accept a delivery shall not constitute a termination of the Subscription Agreement. In addition, you may change, modify, or pause your Subscription Agreement at any time through MY ACCOUNT.
(9) The right to terminate the Subscription Agreement for good cause remains unaffected. We may terminate the Subscription Agreement for good cause, including if, in particular, you suspend your payments and/or are in default with payment of the subscription price, or a substantial part thereof, for two consecutive months. In the event of extraordinary termination by us, we expressly reserve the right to claim damages and to recover any bonuses, discounts, rewards, or similar benefits previously granted.
(10) Subscription Agreements are subject to the statutory right of withdrawal in accordance with § 10.
(11) In all other respects, the provisions of these General Terms and Conditions shall apply.
Free Accessory Offer
The free accessory offer is available with a minimum spend of €80*. Customers must select their complimentary item at checkout. The offer is valid while stocks last and cannot be added after purchase. To qualify for a full refund in the event of a return, all items, including the free accessory, must be returned if the value of the paid items kept is below the minimum spending requirement of the offer. This offer may be withdrawn at any time.
