Exchange points for discounts
IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:
- submit your return within 30 days
- return your items in the same condition you received them; unworn, unwashed and with all labels and tags attached
- only return the wrong/faulty item, if our customer care team asks you to
Dirty/worn clothing or clothing with missing tags and labels will not be refunded!
- ensure that all the seals are still intact
- the packaging of the product must be unopened and in its original condition
The free items within this promotion cannot be solely returned for a refund or be exchanged.
For the paid items within this promotion, a store credit will be given worth the item price during this promotion. Refunds are only available, if the paid and free items are returned together.
- The free gift must be returned along with your item(s).
- If the free gift is not returned, we reserve the right to deduct the value of the gift from your refund.
We’ll always clearly state the promotional requirements during the returns process. If you have any questions about returns and promotional gifts, please contact our team.
HOW DO I RETURN AN ITEM?
Please follow the easy steps below:
- Print out your prepaid shipping label and packing slip
- Add your packing slip INSIDE the parcel
- Affix the prepaid shipping label OUTSIDE the parcel
- Drop the parcel off at an eligible drop-off location or schedule a pickup for your parcel with the carrier: https://www.fedex.com/pudo/en-ie/
Need further help? Further information how to contact the carrier can be found on our help center.
When you register a return on our return portal, you’ll have the option to receive either a refund or a gift card for your returned item(s).
If you choose a refund, the return full shipping costs will be deducted from the refund amount.
If you choose a gift card, there will be a reduced cost for the return shipping.
| Location | Compensation | Cost |
|---|---|---|
| Ireland |
Store Credit
Refund |
€3.99
€6.99 |
